CIsco DNAC admin account access issue

[DxFahad]

Hi All,

We have a DNAC DN-SW-APL installed inside VMware ESXi. Currently, the admin account details are missing due to an improper handover.

We have retrieved the Maglev username and password; however, when trying to log in to the GUI using these credentials, we are encountering an error.

We also attempted to add a new user via the console from VMware ESXi, but this resulted in an error as well.

Is there any alternative method to resolve this issue?

[maflesch]

Hi,

Do you know one of the usernames for the GUI? It isn't going to be admin as we disable that in the ESXi product.

[DxFahad]

Yes. I know one of the username and password. But once i login it shows only observer role. 

[maflesch]

Ok, if you open a TAC case, we can look internally into what users are defined and then change the password for a defined user so you can log in and create a new user to log in with.